Shipping policy

Thank you for shopping with SpoonNest.site. We are pleased to offer simple, convenient, and customer-friendly shipping for all orders.

This Shipping Policy explains how shipping, delivery times, order processing, international shipping, and delivery-related issues are handled.

1. Free Worldwide Shipping

SpoonNest offers free shipping to customers worldwide.

There is no standard shipping fee for eligible orders placed through SpoonNest.site.

2. Estimated Delivery Time

Our estimated delivery time is:

7–10 days

This estimate applies after your order has been processed and shipped.

Please note that delivery times may vary depending on your location, shipping carrier performance, customs processing, weather conditions, public holidays, seasonal demand, or other circumstances outside our control.

3. Order Processing

After your order is placed, we begin processing it as soon as possible. Processing includes order verification, payment confirmation, product preparation, packing, and shipment arrangement.

Orders are typically processed during normal business days. Orders placed on weekends or public holidays may be processed on the next business day.

4. Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation email with tracking details if tracking is available.

Please make sure your email address is entered correctly at checkout so you can receive order updates and shipping notifications.

5. International Shipping

We proudly ship worldwide.

International orders may be subject to customs inspections, import regulations, local postal procedures, or destination-country requirements.

Customers are responsible for ensuring that the products ordered are permitted to be imported into their country or region.

6. Customs, Duties, and Taxes

Depending on your country or region, customs duties, import taxes, VAT, or other local fees may apply.

These charges, if applicable, are determined by your local customs authority and are not controlled by SpoonNest.

Unless otherwise stated at checkout, customers may be responsible for any customs duties, taxes, or import-related charges required by their country.

7. Ceramic Packaging Notice

Ceramic products are fragile and require careful packaging. We make reasonable efforts to ensure items are properly packed before shipment.

Although we work to protect every order, ceramic items may occasionally be affected by carrier handling during transit. If your package arrives damaged, please contact us promptly with photos of the item and packaging so we can assist you.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately at:

Email: gkiciou5546@hotmail.com

We cannot guarantee that address changes can be made after an order has been processed or shipped.

SpoonNest is not responsible for delivery issues caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

9. Delayed Orders

Although most orders arrive within the estimated delivery window, delays may occasionally occur.

Possible causes of delay include:

Customs processing
Carrier delays
Weather conditions
Public holidays
High seasonal order volume
Incorrect or incomplete address details
Local postal service delays
Circumstances outside our reasonable control

If your order is significantly delayed, please contact us and we will do our best to assist you.

10. Lost Packages

If you believe your package is lost, please contact us at:

Email: gkiciou5546@hotmail.com

Please include your order number and shipping details. We will review the situation and help determine the best available solution.

11. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please include:

Your order number
Photos of the damaged packaging
Photos of the damaged ceramic item
A short description of the issue

We will review the case and provide a suitable resolution when applicable.

12. Failed Delivery or Returned Packages

If a package is returned due to an incorrect address, failed delivery attempt, refusal, or failure to collect the package, please contact us for assistance.

Depending on the situation, we may offer reshipment, refund, or another available solution. Additional handling may be required if the issue was caused by incorrect customer information.

13. Multiple Shipments

In some cases, items from the same order may be shipped separately depending on availability, warehouse processing, product fragility, or logistics. If this happens, your items may arrive in separate packages.