Refund policy

Thank you for shopping at SpoonNest.site. We want every customer to feel confident and satisfied when purchasing from us. If you are not fully happy with your order, we are here to help.

This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect items, and order issues are handled at SpoonNest.

1. Return Window

SpoonNest offers free returns and refunds within 30 days of receiving your order.

To be eligible for a return or refund, your request must be submitted within 30 days from the date your order is delivered.

Requests submitted after the 30-day period may not be accepted.

2. Return Eligibility

To qualify for a return, the item must meet the following conditions:

The item must be returned within 30 days of delivery.
The item must be unused and in the same condition in which you received it.
The item must include its original packaging, labels, tags, protective materials, or accessories, if applicable.
The item must not be cracked, chipped, stained, altered, scratched, or damaged due to misuse.
The item must be clean and suitable for return inspection.

For quality and safety reasons, ceramic tableware that has been heavily used, broken, chipped, scratched, stained, altered, or returned in poor condition may not be eligible for return.

SpoonNest reserves the right to refuse any return that does not meet our return requirements.

3. Free Returns

We offer free returns for eligible items within the 30-day return period.

If your return request is approved, we will provide instructions on how to return your item. Please contact us before sending any product back. Items returned without prior approval may not be accepted or processed.

4. How to Request a Return

To request a return, please contact us at:

Email: gkiciou5546@hotmail.com

Please include the following information in your message:

Your full name
Your order number
The email address used to place the order
The item you wish to return
The reason for the return
Photos of the item, if it is damaged, defective, or incorrect

Once we receive your request, we will review it and provide return instructions if your request is approved.

5. Refunds

After your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please note that it may take additional time for your bank, credit card provider, or payment service to post the refund to your account.

6. Refund Processing Time

Refunds are typically processed after we receive and inspect the returned item. The final posting time depends on your payment provider and may vary by bank, card issuer, or payment platform.

If you have not received your refund after several business days, we recommend contacting your bank or payment provider first. If you still need assistance, please contact us at gkiciou5546@hotmail.com.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:

Email: gkiciou5546@hotmail.com

Please include:

Your order number
Photos of the item
Photos of the packaging
A brief description of the issue

Because ceramic products can be fragile, we recommend checking your order immediately after delivery. Once we review your case, we may offer one of the following solutions:

A replacement item
A refund
A return
Another suitable resolution based on the situation

We are committed to resolving product issues fairly and efficiently.

8. Exchanges

If you would like a different design, color, size, set, or product, please contact us. Depending on product availability, we may help arrange an exchange or recommend returning the original item and placing a new order.

Exchanges are subject to item availability and approval.

9. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been heavily used
Items that have been altered or damaged
Items with chips, cracks, scratches, stains, or signs of heavy wear
Items missing original packaging, protective materials, labels, or accessories
Items damaged due to customer misuse or improper care
Items returned outside the 30-day return period
Items not purchased directly from SpoonNest.site

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has already been processed, packed, or shipped. If your order has already shipped, you may request a return after receiving it, subject to this policy.

11. Incorrect Address Orders

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, please contact us. We will review the situation and help determine the best available solution.